At SutraBiz Solutions Private Limited (“SutraBiz”, “Company”, “we”, “our”, “us”), we take your privacy seriously. We are committed to safeguarding all information provided to us through our websites, applications, software platforms, and digital services, including GrowOS Cloud (Software-as-a-Service platform).

This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information when you access:

• Our corporate website
• GrowOS Cloud platform
• Mobile applications associated with GrowOS Cloud
• Contact forms, CRM portals, and other digital systems under our control

By continuing to access or use our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Consent

By using our website, applications, or services, you explicitly consent to:

• The practices described in this Privacy Policy
• Collection and processing of information submitted by you
• Communication for service delivery and product-related updates

You may withdraw consent at any time by sending a written request to support@sutrabiz.com.

2. Information We Collect

We collect information in multiple ways depending on your interaction type.

2.1 Information Provided Directly by You

When you interact with us or subscribe for our services, you may provide:

• Full name
• Email address
• Phone number
• Company name
• Role within organization
• Billing address or GST details (where applicable)
• Support messages or attachments
• Account-profile information within GrowOS Cloud

Examples of where this occurs:

• Registration for GrowOS Cloud trial
• Creating user accounts for employees/team members
• Requesting product demonstrations
• Submitting customer support requests
• Using feedback/survey forms

2.2 Information Collected Automatically

When you access our website or apps, we may automatically collect:

• IP address
• Browser type and version
• Device information (model, OS, unique device identifiers)
• App interaction analytics
• Usage statistics
• Page/session logs
• Crash & diagnostic logs

This information is used only for service optimization, troubleshooting, and security.

2.3 Payment-Related Information

If payments are processed through third-party gateways (e.g., Razorpay, Stripe, Google Play Billing):

• Card numbers or bank details are not stored by SutraBiz
• Only masked last digits, transaction tokens, and payment status may be visible

All billing information is handled under respective PCI-DSS compliance frameworks.

2.4 Data Stored in SaaS Accounts (GrowOS Cloud)

As our platform provides business-process automation and operational systems, users may upload business-related data, such as:

• Employee data
• Customer or vendor details
• Business workflows
• Internal communications
• Uploaded documents

Such data belongs to the customer, and SutraBiz acts purely as a Data Processor.

3. How We Use Your Information

We use your information solely for legitimate business purposes, including:

• Account creation, authentication, and access permissions
• Delivering SaaS features and service functionality
• Enhancing platform performance
• Providing customer support
• Sending alerts, updates, invoices, reminders
• Conducting security audits & fraud prevention
• Internal analytics, reporting & service improvement
• Complying with applicable laws

We do not sell, rent, or trade personal data.

4. Legal Basis for Processing (GDPR Applicable Cases)

Where applicable, our legal processing basis includes:

• Performance of contract (when you subscribe or sign up)
• Legitimate business interest (security, platform upgrades, analytics)
• Explicit consent (for marketing or email subscriptions)
• Compliance obligations (tax, regulatory, audit requirements)

Users in EU/EEA retain statutory privacy entitlements as listed below.

5. Data Retention

Personal information is retained only till:

• Your account remains active
• Required for service obligations
• Established by applicable laws and audit requirements

Upon account termination:

• Data is purged permanently after the retention period
• Users may expressly request export of data

6. Cookies and Tracking Technologies

Our platforms may use:

• Session cookies
• Authentication cookies
• Analytics cookies
• Web beacons
• Tracking pixels

These enable:

• Faster login
• User personalization
• Monitoring platform performance

Users may disable cookies, although certain features may not function properly.

7. Third-Party Integrations

GrowOS Cloud and other SutraBiz systems may integrate with:

• Cloud storage providers
• Payment gateways
• Authentication providers
• Email/SMS gateways
• Analytics tools

We ensure these services meet stringent compliance requirements. However, each third-party provider maintains independent privacy policies.

8. Data Security Practices

We maintain reasonable technical and organizational safeguards, including:

• Multi-layer access controls
• Audit-based authentication
• Data-encryption in transit
• HTTPS secured endpoints
• Cloud firewall policies
• Disaster-recovery backups

Users bear responsibility to protect credentials and access devices.

9. Children’s Data

Our services are not intended for children under 13. We do not knowingly collect or store information belonging to minors. In case of accidental submission, notify us immediately for deletion.

10. Data Sharing and Disclosure

We may disclose data under limited circumstances:

• Legal, taxation or regulatory compliance
• Prevention of fraud, security breaches or violation of terms
• Court orders or government agency requirements

We do not share information for commercial gain without customer approval.

11. Your Rights

You reserve rights subject to applicable laws, including:

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion
• Right to withdraw consent
• Right to data portability
• Right to object to processing

Please email support@sutrabiz.com for exercise of rights. We respond within 30 calendar days.

12. Changes to Privacy Policy

This policy may be updated periodically. When updated:

• Effective date will change
• Policy will be published on our website & apps

Continued use implies acceptance of the revised version.

13. Contact Information

SutraBiz Solutions Private Limited

Email: support@sutrabiz.com
Website: https://sutrabiz.com

Corporate Office:
402, B-BLOCK, Sri Sai Nilayam, Image Hospital Rd,
Vittal Rao Nagar, Madhapur, Hyderabad,
Telangana 500081

Registered Office:
2-4-123/16/5, Swaroopnagar Colony,
Uppal, Hyderabad 500039